Orders and Shipping
How do I place an order?
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What shipping methods are available?
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How long does shipping take?
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Can I track my order?
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Do you offer international shipping?
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What is your return/exchange policy?
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VIP Club Membership
What are the benefits of joining the VIP membership?
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How do I sign up for the membership?
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How much does the membership cost?
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Can I cancel my membership?
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Rewards Points
How does the rewards points program work?
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How can I track my rewards points?
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Do my rewards points expire?
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Can I use my rewards points in conjunction with other promotions?
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How do I redeem my rewards points?
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How do I sign up for the rewards points program?
You are automatically enrolled in the rewards program with your first purchase as long as you create an account instead of checking out as guest.
Product Information
What types of bass guitars do you offer?
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Do you sell accessories like strings, cables, and pedalboards?
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How do I choose the right bass guitar?
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Are your products backed by a warranty?
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Payments and Pricing
What payment methods do you accept?
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Do you offer financing options?
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Are there any hidden fees?
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Do you offer discounts or promotions?
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Product Care and Maintenance
How do I care for my bass guitar?
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What are the best practices for storing my instrument?
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Do you offer repair services?
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Returns and Refunds
How do I return a product?
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What is your refund policy?
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How long does it take to process a refund?
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Gift Cards and Merchandise
Do you offer gift cards?
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How do I redeem a gift card?
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What exclusive Bass Alien merchandise is available?
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Support and Contacts
Who can I contact for technical issues with my order?
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How do I resolve issues with my account?
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How do I reach customer service?
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What are your support hours?
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Do you offer live chat or phone support?
Do you offer live chat or phone support?